Refund policy
RETURN & REFUND POLICY
Last updated: October 11, 2026
Thank you for shopping with JadeBright!
We want you to be happy with your purchase. If something isn’t right, please contact us, and we’ll do our best to help.
1. Returns
We accept returns of eligible items within 14 days of delivery.
To qualify for a return:
* Items must be unused, undamaged, and in their original condition.
* You must contact us within 14 days of receiving your order.
* Returns must be approved before items are shipped back.
To request a return, please email jadebrightstudio@gmail.com with your order number and reason for return.
Please do not send any items back without contacting us first. If your return is approved, we will provide the appropriate return instructions and shipping address.
2. Return Shipping
For returns due to a change of mind, customers are responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us with photographs so we can arrange an appropriate solution at no additional cost to you.
3. Non-Returnable Items
The following items are generally not eligible for returns due to a change of mind:
* Personalized or customized products.
* Made-to-order products created specifically for the customer.
* Items marked as final sale.
These exclusions do not affect your rights regarding defective, damaged, or incorrectly supplied products.
4. Refunds
Once we receive and inspect an eligible returned item, we will notify you of the refund decision. Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved. If approved, we will initiate the refund to your original payment method within 5 business days. Your bank or payment provider may require additional time to process and post the refund.
Your bank or payment provider may require additional processing time.
Original shipping charges are generally non-refundable for change-of-mind returns.
5. Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at jadebrightstudio@gmail.com.
We will review the issue and arrange an appropriate replacement, refund, or other solution.
6. Exchanges
We do not currently offer direct exchanges.
If you would like a different item, please contact us about returning your eligible purchase and placing a new order.
7. Contact
JadeBright is operated by JADEBRIGHT LLC, New Jersey, USA.
Nothing in this policy limits any rights customers may have under applicable law.